Terms & Conditions

1. Scope

These general terms and conditions apply to all services of the PTeins practice (physiotherapy, training and prevention), in particular for physiotherapy, personal training, Physio Classes and performance diagnostics. By booking an appointment or a service, these conditions are deemed accepted.

2. Appointments and Cancellation

Appointments can be cancelled or rescheduled free of charge up to 24 hours before the agreed time. For later cancellations, the full treatment fee will be charged. In the event of non-attendance without prior cancellation, the full fee will also be invoiced.

PTeins reserves the right to postpone appointments at short notice for an important reason (e.g. illness of the treating person). In this case, a replacement appointment will be offered immediately.

3. Payment

Payment is made per session. Prices are stated on the respective service page or will be communicated when the appointment is arranged.

If billing is via the health insurance, their provisions apply. Any co-payments are to be borne by the patient themselves.

4. Physio Classes

Booked course blocks are valid for 6 months from the first session. A refund of unused sessions is excluded.

The number of participants is limited to a maximum of 5 people per course. Joining ongoing courses is possible after a prior assessment.

5. Duty to Cooperate

Patients and participants are obliged to provide all relevant health information (illnesses, medication, surgeries, pregnancy, etc.) completely and truthfully before treatment begins. PTeins assumes no liability for damages attributable to incomplete or incorrect information.

6. Liability

PTeins assumes no liability for personal belongings. For health risks within the scope of treatment, the statutory provisions apply. The information provided on the website does not replace a medical diagnosis or treatment by qualified professionals.

7. Data Protection

The processing of personal data takes place in accordance with our privacy policy. Health data is treated confidentially and processed exclusively for the purposes of treatment.

8. Jurisdiction

Austrian law applies. The place of jurisdiction is Salzburg, insofar as legally permissible.